Introduction to Communication Skills

Details

• Length: 2 hours
• Suitable for: Health care professionals with no previous communication skills training. Support staff who interact with patients and relatives.
• Delivered: online via Microsoft Teams or at the End of Life Care Education Hub, Spring Farm Business Centre, Crewe, CW1 4RJ
• Funded: Until end June for West Cheshire and Cheshire East employees only. July onwards funded for Cheshire East employees only. 
• Price on application for staff outside funded areas

Session Overview

Equips participants with the knowledge and skills to improve their communication skills when supporting patients and their relatives.

Health Education England Learning Outcomes

Equips participants with the knowledge and skills to improve their communication skills when supporting patients and their relatives.

By the end of this session delegates will be able to demonstrate an understanding of:

• The importance of communicating with compassion and empathy
• The value of using open questions to elicit concerns
• How to demonstrate empathy through active listening
• How and when to appropriately refer on to other healthcare professionals

Dates

• Tuesday 7 May 2024, 10.00 – 12.00, online via Microsoft Teams  
• Wednesday 11 September 2024, 14.00 – 16.00, at End of Life Care Education Hub, Spring Farm, Crewe, CW1 4RJ 
• Tuesday 21 January 2025, 10.00 – 12.00, online via Microsoft Teams 
• Wednesday 5 March 2025, 14.00 – 16.00, at End of Life Care Education Hub, Spring Farm, Crewe, CW1 4RJ 

Cost

• Funded: Until end June for West Cheshire and Cheshire East employees only. July onwards funded for Cheshire East employees only. 
• Price on application for staff outside funded areas