Introduction to Communication Skills

Session Overview

Equips participants with the knowledge and skills to improve their communication skills when supporting patients and their relatives.

Learning Outcomes

By the end of this session delegates will be able to demonstrate an understanding of:

• The importance of communicating with compassion and empathy
• The value of using open questions to elicit concerns
• How to demonstrate empathy through active listening
• How and when to appropriately refer on to other healthcare professionals

Details

• Length: 2hrs
• Suitable for: Health care professionals with no previous communication skills training. Support staff who interact with patients and relatives.
• Delivered:  Online via Microsoft Teams

Dates

• Wednesday, 20th May 2026, 9am to 11am online via Microsoft Teams
• Wednesday 9th December 2026, 9am to 11am online via Microsoft Teams

Cost

Places are fully funded for staff working in Cheshire East Place

Bespoke Booking

We would love to work with you, contact us to explore a bespoke session for your organisation.