Introduction to Communication Skills

Session Overview

Equips participants with the knowledge and skills to improve their communication skills when supporting patients and their relatives.

Learning Outcomes

Equips participants with the knowledge and skills to improve their communication skills when supporting patients and their relatives.

By the end of this session delegates will be able to demonstrate an understanding of:

• The importance of communicating with compassion and empathy
• The value of using open questions to elicit concerns
• How to demonstrate empathy through active listening
• How and when to appropriately refer on to other healthcare professionals

Details

• Length: 2hrs
• Suitable for: Health care professionals with no previous communication skills training. Support staff who interact with patients and relatives.
• Delivered: face to face and online

Funded dates for Cheshire East Place staff only:

• Wednesday 11 September 2024, 14.00 – 16.00, at End of Life Care Education Hub, Spring Farm, Crewe, CW1 4RJ 
• Tuesday 21 January 2025, 10.00 – 12.00, online via Microsoft Teams 
• Wednesday 5 March 2025, 14.00 – 16.00, at End of Life Care Education Hub, Spring Farm, Crewe, CW1 4RJ 

Bespoke Booking

We would love to work with you, contact us to explore a bespoke session for your organisation.