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Communication Skills Resources
- What’s Important To Me – Conversation Starters and Notes
- Advance Decisions to Refuse Treatment- ADRT
- It helps to talk (short film)
- Let’s talk about death and dying (short film)
- Starting DNACPR conversations
- Finding the Words (short film)
- Principles of Effective Communication
- Breaking Bad News Over the Telephone (short film)
- Easy Read Booklets for People with Learning Disabilities
- Communication with a Person With Dementia (fact sheet)
- Identifying Language Interpretation Requirements (poster)
- Starting the Conversation – Compassion in Dying
- Conversation Starters – Can You or Your Loved Ones Answer These Questions
- Opening Up an Advance Care Planning Conversation
- We need to talk about dying (short film)
- Delivering News of Death by Telephone
- Communicating Unwelcome News re COVID (Poster)
- Strategies for Communicating the Transition to Palliative Care
- Talking to Relatives over the Telephone
- Dealing With a Demanding Relative
- Dealing With a Angry Patient or Relative
- Dealing With Collusion
- Dealing With Denial
- Dealing With the Withdrawn Patient
- Dealing With Unrealistic Expectations
- Handling Uncertainty
- Tips For Responding to a Person Who is Angry
- Articles on Effective Communication
- Facilitative Communication Skills Handout
- Strategy on Dealing With Difficult Questions
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Communication Skills Training Sessions
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Advanced Communication Skills Training
Developing skills, strategies and confidence around complex and challenging communication issues.
![Images for CHSS Resource Page (200 × 150px) (2)](https://eolp.co.uk/elegant/wp-content/uploads/2022/06/Images-for-CHSS-Resource-Page-200-×-150px-2.png)
Facilitative Communication Skills Training
Techniques to learn facilitative skills, enabling a therapeutic relationship through a person-centred approach.
![Images for CHSS Resource Page (200 × 150px) (3)](https://eolp.co.uk/elegant/wp-content/uploads/2022/06/Images-for-CHSS-Resource-Page-200-×-150px-3.png)