Communication Skills Resources

• What’s Important To Me – Conversation Starters and Notes
• Advance Decisions to Refuse Treatment- ADRT
• It helps to talk (short film)
• Let’s talk about death and dying (short film)
• Starting DNACPR conversations
• Finding the Words (short film)
• Principles of Effective Communication
• Breaking Bad News Over the Telephone (short film)
• Easy Read Booklets for People with Learning Disabilities
• Communication with a Person With Dementia (fact sheet)
• Identifying Language Interpretation Requirements (poster)
• Starting the Conversation – Compassion in Dying
• Conversation Starters – Can You or Your Loved Ones Answer These Questions
• Opening Up an Advance Care Planning Conversation
• We need to talk about dying (short film)
• Delivering News of Death by Telephone
• Communicating Unwelcome News re COVID (Poster)
• Strategies for Communicating the Transition to Palliative Care
• Talking to Relatives over the Telephone
• Dealing With a Demanding Relative
• Dealing With a Angry Patient or Relative
• Dealing With Collusion
• Dealing With Denial
• Dealing With the Withdrawn Patient
• Dealing With Unrealistic Expectations
• Handling Uncertainty
• Tips For Responding to a Person Who is Angry
• Articles on Effective Communication
• Facilitative Communication Skills Handout
• Strategy on Dealing With Difficult Questions

Facilitative Communication Skills Training

Techniques to learn facilitative skills, enabling a therapeutic relationship through a person-centred approach.

Introduction to Communication Skills

Knowledge and skills to improve your communication skills when supporting patients and their relatives.