Delivery of High Quality Care

Aim: To achieve high quality end of life care in the care home


  • Able to recognise environmental factors required for high quality end of life care
  • Staff are able to support resident’s needs at the end of life with dignity and compassion
  • Staff are able to recognise and support resident’s individual spiritual and religious needs
  • Staff are prepared and supported to provide end of life care
  • Identify a training plan for all staff in end of life care
Joint and shared resources
Attendance register
A register that can be used at any events and workshops. Download: Attendance Register v2
Evaluation form
Provides feedback to the facilitators, which will help continually develop and improve the delivery of the programme. Download: Evaluation form v2
Six Steps Organisational Programme Resources
PowerPoint presentation
A sample presentation that can be adapted for Step 4 workshop. Download: Step 4 PowerPoint presentation v4
The Route to Success Environment
A guide to achieving quality environments for care at end of life. Download: The Route to Success Environment
Dementia friendly environments
A web link to the Social Care Institute for Excellence Dementia Gateway. Website
Environments that are dementia friendly
A web link to the Dementia Action Alliance. This includes a checklist. Although it is aimed at hospitals, it could be adapted for care homes. Website
Delivering high quality end of life care for people who have a learning disability
Resources and tips for commissioners, service providers and health and social care staff. Download: Delivering end of life care for people with learning disability v2017
What does it take to deliver high quality end of life care?
Marie Curie asked a range of professionals involved in end of life care what it meant to them. Download: website
Dignity in care, including the '10 Dignity Do's'
A Campaign to put dignity and respect at the heart of UK care services to enable a positive experience of care. Website
Compassion in practice 2016 update
NHS Update – Evidencing the Impact. Download: Compassion in Practice v2016
Namaste toolkit
St Christopher’s Hospice – Toolkit for implementing the Namaste Care programme for people with advanced dementia living in care homes. Download: Namaste toolkit
Guidelines for spiritual care in palliative care
Cheshire and Merseyside Palliative and End of Life Care Network Standards and Guidelines for Spiritual Care in Palliative Care June 2014. Download: Guidelines-for-spirtual-care-in-palliative-care.pdf
Religious needs resource
An online guide to supporting individual spiritual and religious needs assessment, in supportive, palliative and end of life care. Website
6C's Handout
Information on the values and behaviours expected from nursing and care staff. Download: 6Cs Handout
The 6Cs Compassion in Nursing Practice
In this short video (12 mins, 17 secs), Maria Avi explains what the six Cs are, with some examples of what they look like in everyday nursing practice. Website
Pain tool
A tool produced by the PACE study to assess and manage pain in care home residents. Download: Pain Tool PACE
Oral health assessment tool
A tool produced by the Australian Institute of Health and Welfare (AIHW) to assess a resident’s oral health. Download: Oral health assessment tool v2009
Step 4 to do list
Checklist of actions to be completed prior to the next workshop. Download: Step 4 to do list v2
Six Steps to Learning Resources
Social Care Access to e-LfH
A guide on how to access e-LfH for care home staff and hospice staff. Download: Social Care Access to e-LfH
Support Sheet - Healing environment
Information on enhancing the healing environment. Download: Support Sheet - Healing Environment v2
Support Sheet - Dignity
Information about the ten principles of dignity in end of life care. Download: Support Sheet - Dignity v2
Reflection Activity ST4.1
Reflection activity about the Dignity Support Sheet. Download: Reflection activity ST4.1 v2
Worksheet ST4.2
Worksheet around identifying and meeting the spiritual needs of residents. Download: Worksheet ST4.2 You Tube video link related to worksheet ST4.1 click here for link
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