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Advanced Communication Skills Training Enhanced Offers
Communicate with Care
Online or face to face ACST Training
Session Overview
Equips participants to effectively support individuals during the most difficult communication challenges, relating to their professional practices.
Please note if you have experienced a close bereavement within the last 12 months it is advisable that you do not apply for this course.
Learning Outcomes
By the end of the course, the participant will be able to:
- Through the use of role play, demonstrate the use of therapeutic facilitative skills when dealing with a challenging communication issue.
- Through the use of constructive feedback, refine current facilitative skills
- Enhance knowledge and skills in utilising communication strategies to support difficult conversations
- Develop confidence and competence in dealing with difficult situations
For Senior Professionals & Managers
For senior staff who hold difficult, distressing or complex conversations with patients, families or colleagues.
Facilitators are all clinicians with experience in Hospices, Community and Acute settings
Increase your skills and confidence
Learn to handle conflicts, deliver difficult news with empathy, and facilitate challenging situations.
We employ professional actors trained to role play difficult situations
Led by highly trained and assessed facilitators experienced in handling complex communication in healthcare settings
Enhanced Offers
ACST enhanced places : includes post course mentorship to support embedding into practice
Bespoke ACST courses for an individual team or organisation to work through their specific communication challenges
1 day ACST reflection: An opportunity to consolidate and reflect on your communication skills in practice
Dates for Online Sessions
- Tuesday 4 and Wednesday 5 February 2025
£600 per person
To discuss the course and for an application please contact info@eolp.org.uk. Or download the application form here.
Bespoke Booking
We would love to work with you, contact us to explore a bespoke session for your organisation.