Essential Communication Skills

You are here:

Share the course on twitter :    

Do you face communication situations that feel difficult? Are you left feeling that you don’t know what to say or how best to start that conversation? If so, this workshop can give you the opportunity to gain insight into communication skills and strategies that can help you engage more confidently and effectively.

Who is it for?

All health and social care professionals who come into contact with patients/residents/clients (and their families) towards the end of life. End of life can mean any time from when a person is diagnosed or realises that they have a life limiting illness

Course Overview

  • An introduction to using the ‘Simple Skills Secrets’ approach – an easily remembered visual model for any professional, in any setting or situation where faced with unanswerable questions or who maybe unsure how to respond
  • How to recognise and respond to patient cues with sensitivity
  • What skills you can use to support difficult discussions-including how to start the conversation, how to explore a patients concerns and how to support them with formulating their own plan

Dates and time


To attend On Line Training you will need

Access to either a computer, laptop or ipad. You will need a microphone webcam for vision and compatible browser, you do not need a Microsoft subscription to participate in the meeting.


FULLY FUNDED  places for staff in the Cheshire CCG area… If you are unsure whether you are eligible for a funded place please call to discuss.

£25 to staff working outside these areas.

Request Booking Online