Communication Skills Training
Learn how to communicate with confidence from experts who understand the challenges of palliative and end of life care.
Do you want to ensure your staff and volunteers have the skills and expertise to communicate with care, listening to and respecting peoples needs?
The new CQC Single Assessment Framework places an emphasis on communication, respect, involvement and listening with patients and each other.
Our expert facilitators deliver a selection of courses aimed at the beginner right through to the seasoned professional, including international nurses.
Education and Training for Communication Skills
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Introduction to Communication Skills
Equips participants with the knowledge and skills to improve their communication skills when supporting patients and their relatives.
2 hours
Online or face to face
Intermediate Communication Skills Training
Enhancing participants communication skills in practice by focusing on facilitative skills, enabling a therapeutic relationship through a person-centred approach.
5 hours
Online or face to face
Advanced Communication Skills Training (ACST)
Equips participants to effectively support individuals during the most difficult communication challenges, relating to their professional practices.
2 concurrent days
Online or face to face
£600 per place
ACST enhanced places
Delegates will complete the 2 day ACST programme.
They will then benefit from post course coaching sessions to support embedding into practice.
Online or face to face.
£915 per place.
ACST for Health Care Assistants
A 2 day programme updated for Health Care Assistants from any sector.
Includes free upgrade to “Enhanced place” during 2024-25, with post course coaching sessions to support embedding into practice.
£600
1 day ACST Refresher
For anyone wanting to update and refresh their skills. (Must have previously completed the 2 day programme.)
£435
Bespoke ACST Course
Delivery to a cohort from your organisation.
Online or face to face.
£6,500 per 2 day cohort.
Mentorship of new ACST Facilitators
Our expert ACST facilitators have experience of working in hospices, acute trusts, community and care homes.
They will provide a unique mentoring programme for anyone newly qualified as an ACST trainer.
Joint ACST Facilitation
We can support your ACST programme by delivering alongside your facilitator.
Online or face to face.
£2,190
ASCT and Communication Skills Facilitators
Tessa Taylor
Lorraine Dunn
Julie Delaney
Mary Buttle
Communication Skills Facilitators
Fleur Coward
Karen Finch-Burke
Sarah Jones
Lisa Smith
Sue Stubbs
Contact Us
We would love to work with you, contact us for prices and to explore a session for your organisation.