Discussions as End of Life Approaches

Time: Half day
Aim: To commence the Six Steps to Success Programme.  The domiciliary care worker will recognise when changes in an individual’s signs and symptoms indicate their condition is deteriorating

Objectives: By the end of the session the domiciliary care worker will be able to:

Identify the national, regional and local end of life care drivers
Recognise the Six Steps to Success Programme
Have knowledge of their role and responsibilities caring for service users who are end of life
Recognise how the North West End of Life Care Model underpins the Supportive Care Record
Recognise when is the appropriate time and who should be involved in undertaking end of life care discussions
Identify the necessary communication skills required for Domiciliary Care Workers in end of life discussions

Handouts and Leaflets
North West Model Template
A learning aid which supports the education around the understanding and application of the North West End of Life Care Model
Download: North West Model Template
Case Study - Mary
A learning aid providing a case study around a service user with cancer
Download: Case Study - Mary
Case Study - Sally
A learning aid providing a case study around a service user with a long term condition
Download: Case Study - Sally
Case Study - Ethel
A learning aid providing a case study around a service user with dementia
Download: Case Study - Ethel
Supportive Care Record
A record for the domiciliary care organisation to record and monitor care
Download: Supportive Care Record
Roles and Responsibilities

Gives information on the Care Worker’s roles and responsibilities
Download: Roles and Responsibilities Handout

6 Cs Handout
Identifies values and behaviours that Care Workers should adhere to
Download: 6Cs Handout
Proactive Identification Guidance
A simple prompt that can be used to support prognostication
Download: Proactive Identification Guidance
The Surprise Question
A simple prompt that can be used to support prognostication
Download: The Surprise Question
Communication - Good Practice
Provides information on good practice around communicating with an individual in end of life care
Download: Communication - Good Practice
Active Listening Skills
Provides guidance on developing listening skills
Download: Active Listening Skills
What Makes a Good Death
Aid to allow the care worker to consider what makes a good death
Download: What Makes a Good Death
Care Workers Role
Information on the care worker’s role in discussions at end of life
Download: Care Workers Role

 

Specific Guidance for Facilitators
North West Model Template - Facilitator's Guide
Provides guidance to facilitators using the North West End of Life Care Model
Download: North West Model - Facilitators Guide
Case Study with Facilitator Notes - Mary
A learning aid providing a case study around a service user with cancer with facilitator notes
Download: Case Study with Facilitator Notes - Mary
Case Study with Facilitator Notes - Sally
A learning aid providing a case study around a service user with a long term condition with facilitator notes
Download: Case Study with Facilitator Notes - Sally
Case Study with Facilitator Notes - Ethel
A learning aid providing a case study around a service user with dementia with facilitator notes
Download: Case Study with Facilitator Notes - Ethel
Audits
Knowledge, Skills and Confidence
Allows delegates to self-assess their knowledge, skills and confidence pre-programme
Download: Knowledge, Skills and Confidence - All Staff
Other Supporting Materials
Attendance Register
A register that can be used at any events and workshops
Download: Attendance Register
Step 1 Workshop PowerPoint Presentation
An overview of workshop 1
Download: Step 1 Workshop PowerPoint Presentation
The Route to Success
The programme is based on The Route to Success and guides each workshop
Download: The Route to Success in Domiciliary Care
North West Model and Good Practice Guide
The model of delivery of end of life care advocated by the North West Clinical Pathways Group
Download: North West Model and Good Practice Guide
Step 1 To Do List
Provides a checklist of actions that should be completed before the next workshop
Download: Step 1 To Do List
Workshop Evaluation Form
Provides feedback to the facilitators, which will help continually develop and improve the delivery of the programme
Download: Workshop Evaluation Form