Delivery of High Quality Care

Time: Half day
Aim: To achieve high quality care in domiciliary care

Objectives: By the end of the session the domiciliary care organisation representative will be able to:
Recognise the complex combination of services across a number of different settings and how to access appropriate services
Identify a training plan template for all staff in end of life care
Recognise the importance of Significant Event Analysis (SEA)
Develop further the domiciliary care organisation End of Life Care Policy

Handouts and Leaflets
Support Sheet - Healing Environment
Information on enhancing the healing environment
Download: Support Sheet - Healing Environment
Support Sheet - Dignity
Information about the ten principles of dignity in end of life care
Download: Support Sheet - Dignity
Significant Event Analysis Template
A template that can be used when completing a significant event analysis
Download: Significant Event Analysis Template
Audits
Knowledge, Skills and Confidence - All Staff
A self-assessment tool that will allow staff to assess their current knowledge, skills and confidence around the core end of life care topics which are covered in the Six Steps Programme
Download: Knowledge, Skills and Confidence - All Staff
Post Death Information Audit Ongoing
Allows the domiciliary care organisation to collect data to monitor practice throughout the Six Steps Programme
Download: Post Death Information Audit Tool Ongoing
Other Supporting Materials
Attendance Register
A register that can be used at any events and workshops
Download: Attendance Register
Step 4 Workshop PowerPoint Presentation
An overview of workshop 4
Download: Step 4 Workshop PowerPoint Presentation
The Route to Success
The programme is based on The Route to Success and guides each workshop
Download: [Download not found]
The Route to Success Environment
A guide to achieving quality environments for care at end of life
Download: The Route to Success Environment
Dementia Friendly Environment
A web link to the Social Care Institute for Excellence Dementia Gateway
Visit the website here
Dignity in Care
A Campaign to put dignity and respect at the heart of UK care services to enable a positive experience of care
Visit the website here
What do you see nurse?
A poem about dignity and compassion
Download: What do you see Nurse
Step 4 To Do List
Checklist of actions to be completed prior to the next workshop
Download: Step 4 To Do List
Workshop Evaluation Form
Provides feedback to the facilitators, which will help continually develop and improve the delivery of the programme
Download: Workshop Evaluation Form